Showing posts with label Consumer. Show all posts
Showing posts with label Consumer. Show all posts

Friday, 30 September 2011

Bezos: “In The Modern Era Of Consumer Electronics Devices, If You Are Just Building A Device You Are Unlikely To Succeed.”

Erick Schonfeld is the Editor of TechCrunch. He oversees the editorial content of the site, helps to program the Disrupt conferences and CrunchUps, produces TCTV shows, and writes daily for the blog. He is also the father of three adorable children. He joined TechCrunch as Co-Editor in 2007, and helped take it from a popular blog to... ? Learn More

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The Kindle Fire may be poised to win the Android tablet wars, but Amazon CEO Jeff Bezos doesn’t think of it as a tablet. “We think of Kindle Fire as an end-to-end service,” he told me yesterday in an interview after his presentation, picking up on a theme he introduced earlier onstage (see video above). The Kindle Fire is a wrapper for all of Amazon’s digital media products in the cloud. It is designed specifically to consume digital media in all its forms, from books and magazines to movies, games, and apps. Bezos sees the Kindle Fire holistically as a delivery device which will help unleash all the digital media services Amazon offers.

“In the modern era of consumer electronics devices, if you are just building a device you are unlikely to succeed,” he says “Today it is about the software, the software on the device and the software in the cloud. It is a seamless service—this is Kindle greeting you by name when you pull it out of the box. Some of the companies building tablets didn’t build services, they just built tablets.”

There is a reason why no Android tablet has yet taken off to rival the iPad despite there being literally a hundred of them from different manufacturers. Tablets are not about speeds and feeds. They are a window into the cloud. The companies that get this are best positioned in the post-PC world. It is not just about the device, but about the services on the Internet tied to that device. Apple tightly controls the end-to-end experience on the iPad, and will be adding more back-end services with iCloud.

Amazon is also creating an end-to-end experience using its own unique collection of Internet services. That is why the Kindle Fire may become the first serious Android contendor. (I don’t expect it to sell anywhere near the levels of the iPad, but it has a good shot at becoming the best-selling Android tablet by a long shot). Amazon is selling not jut the Kindle Fire tablet, but all the digital media that you can enjoy on it. It is a natural extension of the Kindle brand, which started out more focused as a device to deliver the millions of electronic books in Amazon’s store. But that too is an end-to-end service, as Bezos pointed out at the opening of his presentation which you can watch in the video above. He also answers the Kindle’s early critics who predicted it would fail with a chart showing the exponential growth of Kindle book sales.

When I asked Bezos in our interview which Kindle he thought would sell more, the Fire or the new Touch (which is still purpose-built for reading), he answered, “We are going to sell millions of both and many people are going to buy both.” Bezos himself still prefers reading on the E Ink Kindles. “I believe for long-form reading our electronic ink Kindles are the best there is,” he says. “If you ever run into me on vacation, I will have an e-ink Kindle by the pool.” But books aren’t the only kind of digital media that you will want, and that is where the Fire tablet comes in. From my own experience, I think people will tend to gravitate towards one or the other—time will tell.

Bezos touched upon a few other topics during our interview as well. I asked him if Amazon is out of the bidding for Hulu, but he wouldn’t talk about it. Building a streaming video service with the best TV shows and movies is something he is serious about, however. “We have committed hundreds of millions of dollars to Prime Instant Video licenses,” he notes, referring to the 11,000 TV shows and movies available for streaming to Amazon Prime customers.

What is holding back the mainstream adoption of streaming video? “I think it is happening quickly,” he says. “The thing that needs to continue to happen is to get people to connect their TVs to the Internet. If they have a recent TV, it may have IP capability, but they haven’t hooked it up. They don’t even know that.”

On Amazon Silk, the new mobile browser built specifically for the the Kindle Fire to speed up browsing, Bezos says “it is substantially faster” than Webkit or other mobile browsers. But there is no benchmarking data yet to verify that claim.

The Kindle Fire is built on an earlier version of Android, 2.1, than the current Gingerbread version, 2.3. I asked Bezos about his plans to upgrade, and he indicated that the underlying operating system would not stagnate. “Our goal is to make sure on the developer side that if you develop an Android app, you can put it on a Kindle Fire and on other Android devices. We want developers to be able to develop once.” He understands that apps are media too and he wants to sell as many of them as possible.


Launch Date: September 30, 1994

Amazon.com Inc. (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon is one of the first companies to sell products deep into the long tail by housing them all in numerous warehouses and distributing products from many partner companies. Amazon directly sells, or acts as a platform for the sale of a broad range of products. These include books, music, videos, consumer electronics, clothing and household products. The majority of Amazon’s...

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Jeffrey Preston Bezos, originally of Albuquerque, New Mexico, is the founder, president, chief executive officer and chairman of the board of Amazon.com. Bezos graduated from Princeton University Phi Beta Kappa. Prior to founding Amazon in 1994, he worked as a financial analyst for D. E. Shaw & Co. Time magazine named Bezos the Person of the Year in 1999

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Thursday, 25 August 2011

Monetate Gives Control Of Consumer Experience Back To Marketers With New Testing And Targeting Tools

Rip Empson is a writer at TechCrunch. He’s not here to make friends, he’s here to WIN, and don’t you forget it. You can reach him at rip[at]techcrunch[dot]com ? Learn More

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Earlier this month, Monetate, the platform that provides marketers with testing and targeting services for their websites, announced that it had closed a $15 million series B funding round, led by OpenView Venture Partners, which added to the $5.1 million series A round the company raised back in December from First Round Capital and FLOODGATE. With over $20 million in the bank, Monetate has been developing a new platform that gives marketers greater control over messaging and promotions on their websites as well as testing, targeting, and personalization tools.

As we reported a few weeks ago, the coolest part about Monetate’s platform is that it can be installed using a single line of code. The startup’s newest version of its cloud-based platform enables marketers to integrate customized content and features between the eCommerce server and the site visitor’s browser.

“One of the unfulfilled promises from the early days of eCommerce was that marketers would be able to deliver the right message to the right customer at the right time”, says Monetate CEO David Brussin. “With Monetate, we have inserted a new level of agility into the eCommerce marketing experience, providing marketers with the ability to make educated campaign decisions that will directly contribute to increased conversion”.

What’s more, as marketers and marketing teams are so often on the go, Monetate 11 allows its customers to test, target, and personalize their websites on the iPad, giving users that extra layer of mobile functionality. Another bonus: All current Monetate users will be automatically upgraded to the new version of its platform.

Monetate 11, like its predecessors, aims to cut out the IT middleman by giving control of creating and measuring marketing campaigns and serving customized user experiences back to marketers. They simply enter the “who, what, when, why” of the campaign into the Monetate dashboard, and the platform takes care of the rest, offering users the ability to take advantage of campaign cloning, tagging, and filtering.

Marketers will also be able to do automatic A/B testing against a control group, tracking the results in realtime, so that marketers can quickly see the impact their new campaigns will have. Users will also have the added benefit of new targeting options, including geotargeting to tailor messages and promotions to a visitor’s specific location, weather-based targeting, and behavioral targeting.

Monetate customers will also now be able to test and deploy their own HTML and JavaScript, target recommendations based on complex business rules, and access all the data they need about traffic segments and purchasing patterns to make informed decisions about the promotions, messages, and other content they deliver to consumers through its analytics and reporting features.

Monetate is really a no-brainer for eTailers and eCommerce marketers. It’s a great solution, and along with an infusion of new capital, the startup’s new version may very well have legs. After all, its platform has already attracted brands like Petco, Urban Outfitters, Sports Authority, QVC, Casual Male, Dick’s Sporting Goods, to use its targeting and testing services on their eCommerce platforms — and Brussin told us that the company has added hundreds of millions in collective revenue to these businesses, removing the need for businesses to hire specialized teams and decrease bounce rates and shopping cart abandonment.


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